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Firefox and some plugins use your graphics card to help speed up the display of web content. Graphic cards are also used by advanced web features like WebGL. To fix problems with these features or to take advantage of them, you may need to update your graphics card drivers. This article describes how to do that.
Table of Contents
- 1Search for and install new graphics drivers
- 3I still have problems with my graphics card in Firefox
Using Windows Update
Some recent graphics driver versions are made available as an optional update from the Windows Update feature. If you haven't set Windows to automatically install recommended updates, follow these steps:
- Click , select All programs, then select Windows Update to open the Windows Update website.
- Update ActiveX controls if prompted.
- Click and wait until it is done searching.
- Select 'Hardware, Optional' on the left pane.
- Search updates with your graphics card manufacturer name (probably Intel, AMD/ATI or NVIDIA) in the title.
- If you find some, check the latest one and click 'Review and install updates'.
- Click .
- Wait until update is installed. When prompted, restart your computer.
- Start Firefox.
- Click , select All programs, then select Windows Update to open the Windows Update window.
- Click the 'Check for updates' link on the left pane and wait until it is done searching.
- If there are optional updates available, click 'optional updates are available'.
Windows Vista:The View available updates panel will open. Click 'Optional'.
Windows 7:The Select updates you want to install panel will open.
- Search updates with your graphics card manufacturer name (probably Intel, AMD/ATI or NVIDIA) in the title.
- If you find some, check the latest one and click to close the View available updates panel.
- Click .
- Wait until update is installed. When prompted, restart your computer.
- Start Firefox.
- From the Start Screen, click the Desktop tile. The Desktop view will open.
- From the Desktop, hover in the lower right-hand corner to access the Charms.
- Select Control Panel from the Settings charm. The Control Panel window will open.
- In the Control Panel window, select System and Security.
- Select Windows Update to open the Windows Update window.
- Click the 'Check for updates' link on the left pane and wait until it is done searching.
- If there are optional updates available, click 'optional updates are available'. The Select updates you want to install panel will open.
- Search updates with your graphics card manufacturer name (probably Intel, AMD/ATI or NVIDIA) in the title.
- If you find some, check the latest one and click to close the View available updates panel.
- Wait until update is installed. When prompted, restart your computer.
- Start Firefox.
In Windows 10, all drivers are automatically downloaded and installed through Windows Update but you can manually search for an updated graphics driver. See Microsoft's support article, Update drivers in Windows 10 for details.If there are no updates available or if the updates don't solve your problems, continue to the next section.
Using your computer manufacturer's system update tool
Some computer manufacturers include a system update tool that updates drivers and bypasses the Windows ones. You may be required to use this tool to update graphics drivers.
Just search for this tool from the Start menu. Some possible search terms are the name of your computer manufacturer (such as Dell or HP) or generic terms like 'update', 'maintenance' or 'driver'. Open the tool and apply all available updates.
If there is no update tool, no updates available, or if the updates don't solve your problems, continue to the next section.
Use your distribution's standard update process
If your distribution's standard update process doesn't give you the latest drivers, you may need to look for other package repositories for your distribution. For example, to upgrade closed-source drivers on Ubuntu, you may need to go to System Settings > Hardware > Additional Drivers.
Using the latest generic graphics drivers
You can also install a generic graphics driver from your graphics card manufacturer's website. These are usually kept up-to-date and are designed to work on a variety of systems:
If you don't know which graphics card you have, look in the graphics section of Firefox's about:supportTroubleshooting Information page.
Note: Hardware acceleration is not available for graphics cards from other manufacturers.
Note: After downloading the graphics driver, the installation wizard may prevent you from installing it because your current driver is customized by your computer manufacturer.
Warning: With some combinations of computer and graphics card, you may experience problems with generic versions of software drivers.
- Click the Apple.
- On the 'Apple' menu, click 'Software Update.'
- If there is a Mac OS X update available, you can install it. If there is a graphics driver update, it will be included in the Mac OS X update.
Reboot your computer to use the new graphics driver.
Unfortunately, due to the wide range of possible driver, video card and operating system combinations, hardware acceleration or 3D web graphics (WebGL) may still not work for you in Firefox. In these instances you fix the problems by disabling hardware acceleration and WebGL.
Turning off hardware acceleration
- Click the menu button and select ..
- Select the Advanced panel and the General tab.
- Uncheck Use hardware acceleration when available.
- Click the Firefox menu , then click Exit.Click the Firefox menu at the top of the screen, then click Quit Firefox.Click the Firefox menu , then click Quit.
- Start Firefox the way you normally do.
- Click the menu button and select ..
- Select the General panel.
- Under Performance, uncheck Use recommended performance settings.
Additional settings will be displayed. - Uncheck Use hardware acceleration when available.
- Click the Firefox menu , then click Exit.Click the Firefox menu at the top of the screen, then click Quit Firefox.Click the Firefox menu , then click Quit.
- Start Firefox the way you normally do.
Disabling WebGL
- In the address bar, type about:config and press EnterReturn.
A warning page may appear. Click to continue to the about:config page. - In the Filter box, type webgl.disabled.
- Doubleclick on the webgl.disabled item to switch it to true.
- Start Firefox normally.Click the Firefox menu , then click Exit.Click the Firefox menu at the top of the screen, then click Quit Firefox.Click the Firefox menu , then click Quit.
This document describes how to install an updated version of the graphics driver on a computer that runs Windows 8, Windows 7, or Vista.
The graphics driver is system software that controls a computer's video adapter (sometimes called a video card or GPU). On a computer that does not have an actual video adapter, the graphics driver controls the part of a computer's motherboard called a graphics chipset. The graphics chipset is sometimes called an onboard, built-in, or integrated graphics controller or chipset.
Disclaimer: Adobe does not support the installation of graphics drivers and provides the information in this document only as a courtesy. For assistance with the installation of a graphics driver, contact the manufacturer of the computer or the manufacturer of the computer's video adapter.
Identify the graphics hardware manufacturer and model
To identify the manufacturer and model of the computer's video adapter or chipset, use the DirectX Diagnostic Tool included with Windows 8, Windows 7, and Vista.
In Windows 8, if you're in Metro mode, choose Desktop, then open the Search Charm, which is where you type in dxdiag.
- Choose Start, type dxdiag in the Search text box, and then press Enter.
Note: If you receive the message 'Do you want to allow DxDiag to check if your drivers are digitally signed?' click Yes if you're connected to the Internet. Otherwise, click No. - In the DirectX Diagnostic Tool, select the Display tab (or the Display 1 tab).
- Note the information in the Name field of the Device section. This information shows the manufacturer and model of the video adapter or chipset.
- (Optional) Note the information in the Date and Version fields in the Drivers section.
- If an additional Display tab (such as Display 2) is available, then select that tab and repeat Steps 4 and 5.
To download and run the installer for a graphics driver:
Note: You must have administrator access on the computer to run a driver installer.
- In a web browser, go to one of these locations:
- The website of the manufacturer of the computer's video adapter.
- The website of the computer's manufacturer.
Note: The computer manufacturer's website is the recommended source of driver updates for notebooks and other portable computers. - On the manufacturer's site, go to the support section (or downloads section) and locate driver downloads for the exact model of the video adapter or computer.
- Click the link to download the driver installer. Generally, Adobe recommends that you download the most recent driver version that is available. However, Adobe recommends that you avoid installing 'beta' or other pre-release driver versions.
Important: Most manufacturers provide different driver installers for 32-bit editions of Windows 7 and Vista than for 64-bit editions. Download the driver for the edition of Windows 8, 7, or Vista that runs on the computer. To identify the edition installed on the computer, see Determine whether your computer is running a 32-bit or a 64-bit edition of Windows (kb407673). - If your web browser asks you where to save the file, choose to save it to the Desktop.
- When the download process is complete, double-click the installer file that you downloaded. Follow the onscreen instructions in the installer.
Note: To install the driver, the operating system sometimes requires you to select Continue or Allow. Or, it sometimes requires you to enter the name and password of an administrator user account.
Updating the graphics driver can resolve display issues in Adobe applications. In some cases, updating the graphics driver can resolve stability issues in Adobe applications.
Display issues include, but are not limited to, the following:
- A black, gray, or transparent area appears instead of the expected video or image.
- Menus, panels, or other interface elements remain on the screen after moving or closing them instead of disappearing instantly.
- Interface elements, such as menus or icons, are not displayed or appear on the screen more slowly than expected.
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